Troubleshooting

why is my cluster showing as disconnected? common causes agent not running network egress blocked tls/certificate trust issue invalid credentials/token proxy misconfiguration why can’t kubegrade generate a pr? common causes git repo not connected insufficient repo permissions path mapping not configured policy blocked pr generation unsupported repo layout edge case why is drift reported for fields we don’t manage? you may need exclusions/suppression rules for provider managed or runtime generated fields why is execution blocked after approval? a second gate may still apply maintenance window closed policy check failed on re validation gitops sync restrictions environment freeze window what if my d ashboard is loading slowly? ensure stable internet connectivity clear browser cache and try accessing the dashboard again it can take a few minutes for the dashboard to load up initially if the problem persists, please contact customer support via the app how does user and team access work in kubegrade? multiple users in the same organization can have their own logins while sharing access to the same clusters and repositories a user can create an account, connect a cluster, and then invite colleagues; invited users who join the organization will see and can interact with the same clusters, subject to their assigned permissions how does kubegrade create pull requests and whose identity is used? kubegrade opens pull requests in your own iac (infrastructure‑as‑code) repositories, using your git provider and credentials in the gitops integration settings, you configure a token (for github, azure devops, etc ) that represents a specific account, and kubegrade uses that token to open pull requests on your behalf do we need to change our workflows or infrastructure to use kubegrade? no, kubegrade is built to fit into existing gitops and infrastructure‑as‑code workflows you install a lightweight agent into the cluster using a kubectl command; once it’s running, the cluster appears in kubegrade and the platform works against your existing iac repositories rather than requiring a new deployment model the design goal is to avoid forcing teams to change how they manage clusters and instead layer better visibility and automation on top how dependent is kubegrade on ai providers and models like claude, gemini or chatgpt? kubegrade currently uses anthropic’s api and the claude model to power its ai agents, but the platform is not tightly coupled to one provider kubegrade is also connected to gemini and openai which can be utilized upon request many core capabilities, such as upgrade orchestration and gitops integration, work independently of ai, and the architecture allows switching to the other providers (besides gemini or chatgpt) with minimal changes so the team can choose the best model at any time is kubegrade cost‑effective compared to hiring a dedicated devops engineer? kubegrade aims to cost roughly 10–30% of a full‑time devops engineer while automating and accelerating much of the cluster‑management workload given typical devops service or engineer costs in 2026, many organizations can either delay hiring extra headcount or run leaner teams by using kubegrade to augment their existing engineers how do i provide feedback or suggest features for kubegrade? reach out to us via our support channels application when facing issues in the application, please use the intercom chat to contact us provide detailed descriptions and error messages to expedite the help process email if issues remain unresolved, contact kubegrade support via support\@kubegrade com mailto\ support\@kubegrade com provide detailed descriptions and error messages to expedite the help process other if you cannot get access to the application, contact us via the contact form on the website https //kubegrade com/company/contact us/ https //kubegrade com/company/contact us/